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Learn How to Fix QuickBooks Error TD500 in Canada

In this article we are going to talk about If you are having the error TD500 in Canada  Or Problem accessing Payments features from within QuickBooks

(This Error TD500 usually came in Canada)

But similar access works fine outside of QuickBooks, then the problem is due to other factors in your network and/or system (e.g. router settings, damaged security application).

For this reason, certain aspects or configurations of Internet Explorer can cause problems

How to Fix Error TD500

Firstly, When trying to access QuickBooks Payments  related components from within QuickBooks such as:

  • Web page freezes
  • Remote server response has reported an error
  • Problem downloading deposits, fees or payments
  • Problems processing a credit card or check transaction(s)
  • Updates not applying
  • QuickBooks Payments buttons or links not working
  • Notification messages missing
  • Problems scanning checks or submitting eChecks
  • Activity indicator does not go away, stays at “connecting”
  • Error: Cancelled communications with remote server
  • Problem accessing Payments features from within QuickBooks

Secondly,

Follow the steps below to resolve issues.

  1. Making sure Internet Explorer is properly configured can resolve most of these issues (see Configure Internet Explorer to work with QuickBooks payments and related applications).
  2. The Internet Explorer temporary files, cookies, and cache can cause a problem if they start to build up or if they have become corrupted (see Clear the Internet Explorer temp files, cookies and browsing history).
  3. If Internet Explorer has been disabled in lieu of a different browser it will need to be re-enabled for QuickBooks to work correctly (see Set Internet Explorer to be your default browser).
  4. Internet Explorer issues (see Resolve issues with QuickBooks Payments services using internet explorers to resolve any related issues).
  5. Security applications may be preventing QuickBooks from accessing certain online features (see Configuration information for firewall/security software when using merchant services).
  6. Voila! Now you’re good to go
  7. Lastly if you still getting the error then don’t do anything Just call a technician if you still having Problem accessing Payments features from within QuickBooks, and Fixing the error TD500 error.

Learn how to fix the error “There was a problem with your update,” error code TD500. This error appears when you try to process a credit card in QuickBooks Desktop.

This error can happen if you have more than one version of QuickBooks Desktop on your computer. Here’s how to fix this so you can take payments again and get back to business.

Option 1: Uninstall QuickBooks 2016 and install the repair file

Choose this option only if you no longer use QuickBooks 2016. Uninstalling QuickBooks does not erase your company data file.

  1. In QuickBooks, press the F2 key. Make a note of which version of QuickBooks you’re in.
  2. Close QuickBooks. If you use more than one version, make sure all of them are closed.
  3. Select the Windows Start icon. Search for “Control Panel” and open Control Panel.
  4. Select Programs and Features or Uninstall a Program.
  5. Select QuickBooks Desktop 2016 or QuickBooks Enterprise 16.0 and then Uninstall/Change. Follow the instructions on the screen. If you don’t see this option, sign out of Windows and sign back in as a Windows admin.
  6. After you uninstall QuickBooks 2016,download the repair file. Save it somewhere you can easily find it, like your desktop.
  7. Double-click the file to unzip it.
  8. Right-click quickbooks_fix_tdtool.bat and select Run as Administrator.
  9. When it’s finished, open the version of QuickBooks that had the error.
  10. Process your customer’s payment like you normally do.

Option 2: Update all your versions of QuickBooks and install the repair file

  1. Make a note of which version of QuickBooks you’re in. You can get this by pressing the F2 key.
  2. Close QuickBooks. If you use more than one version, make sure you close all of them.

Figure out which versions of QuickBooks you have

  1. Select the Windows Start icon.
  2. Scroll down to the letter Q.
  3. Select the down arrow for the QuickBooks folder. You’ll see all the versions of QuickBooks you have installed.

Install QuickBooks updates and repair file

  1. One by one, open each version and make sure QuickBooks is up to date. The fastest way to do this is to select Help > Update QuickBooks.
  2. After you make sure QuickBooks is up to date,download the repair file. Save it somewhere you can easily find it, like your desktop.
  3. Double-click the file to unzip it.
  4. Right-click quickbooks_fix_tdtool.bat and select Run as Administrator.
  5. When it’s finished running, open the version of QuickBooks that had the error. Follow any instructions you see.
  6. Process your customer’s payment like you normally do.

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