{"id":1619,"date":"2020-03-03T15:54:06","date_gmt":"2020-03-03T15:54:06","guid":{"rendered":"https:\/\/quickbookexperts.com\/Blog\/?p=1619"},"modified":"2021-10-27T01:42:24","modified_gmt":"2021-10-27T01:42:24","slug":"verify-and-troubleshoot-quickbooks-desktop-and-internet-explorer-settings","status":"publish","type":"post","link":"https:\/\/quickbookexperts.com\/Blog\/verify-and-troubleshoot-quickbooks-desktop-and-internet-explorer-settings\/","title":{"rendered":"Verify and Troubleshoot QuickBooks Desktop and Internet Explorer settings"},"content":{"rendered":"<p>In this article we are going to talk about How to Verify and Troubleshoot QuickBooks Desktop and Internet Explorer Settings.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2151\" src=\"https:\/\/quickbookexperts.com\/Blog\/wp-content\/uploads\/2020\/03\/Verify-and-Troubleshoot-QuickBooks-Desktop-and-Internet-Explorer-settings.png\" alt=\"Verify and Troubleshoot QuickBooks Desktop and Internet Explorer settings\" width=\"1767\" height=\"752\" srcset=\"https:\/\/quickbookexperts.com\/Blog\/wp-content\/uploads\/2020\/03\/Verify-and-Troubleshoot-QuickBooks-Desktop-and-Internet-Explorer-settings.png 1767w, https:\/\/quickbookexperts.com\/Blog\/wp-content\/uploads\/2020\/03\/Verify-and-Troubleshoot-QuickBooks-Desktop-and-Internet-Explorer-settings-300x128.png 300w, https:\/\/quickbookexperts.com\/Blog\/wp-content\/uploads\/2020\/03\/Verify-and-Troubleshoot-QuickBooks-Desktop-and-Internet-Explorer-settings-1024x436.png 1024w, https:\/\/quickbookexperts.com\/Blog\/wp-content\/uploads\/2020\/03\/Verify-and-Troubleshoot-QuickBooks-Desktop-and-Internet-Explorer-settings-768x327.png 768w, https:\/\/quickbookexperts.com\/Blog\/wp-content\/uploads\/2020\/03\/Verify-and-Troubleshoot-QuickBooks-Desktop-and-Internet-Explorer-settings-1536x654.png 1536w, https:\/\/quickbookexperts.com\/Blog\/wp-content\/uploads\/2020\/03\/Verify-and-Troubleshoot-QuickBooks-Desktop-and-Internet-Explorer-settings-830x353.png 830w, https:\/\/quickbookexperts.com\/Blog\/wp-content\/uploads\/2020\/03\/Verify-and-Troubleshoot-QuickBooks-Desktop-and-Internet-Explorer-settings-230x98.png 230w, https:\/\/quickbookexperts.com\/Blog\/wp-content\/uploads\/2020\/03\/Verify-and-Troubleshoot-QuickBooks-Desktop-and-Internet-Explorer-settings-350x149.png 350w, https:\/\/quickbookexperts.com\/Blog\/wp-content\/uploads\/2020\/03\/Verify-and-Troubleshoot-QuickBooks-Desktop-and-Internet-Explorer-settings-480x204.png 480w\" sizes=\"auto, (max-width: 1767px) 100vw, 1767px\" \/><\/p>\n<p class=\"sh-ext-lemon--p-UK6ra\">If your computer can connect to the internet outside of QuickBooks Desktop but you have difficulties updating your payroll or performing tasks, you may need to configure Internet Explorer in your computer.<\/p>\n<div id=\"sh-details\" class=\"sh-ext-lemon--div-3uKWd sh-section-g2JxR\">\n<div class=\"sh-ext-lemon--div-3uKWd sh-section-g2JxR sh-section-content-2eYId\">\n<div id=\"sh-note_8dfd83797b8c42f281adaf66a6cdfa9d\" class=\"sh-ext-lemon--div-3uKWd\">\n<p class=\"sh-ext-lemon--p-UK6ra\"><strong class=\"sh-ext-lemon--strong-1R_yp\">Note:<\/strong><\/p>\n<ul class=\"sh-ext-lemon--ul-1i-rI\">\n<li class=\"sh-ext-lemon--li-xCOzz\">Before troubleshooting, you may want to try the task on another computer to see if it is successful and verify your network (if any) is compatible with QuickBooks.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">Make sure you update to the latest version of Internet Explorer, IE 11, if you are using Internet Explorer 10 or or versions older.<\/li>\n<\/ul>\n<\/div>\n<h3 class=\"sh-ext-lemon--p-UK6ra\"><strong class=\"sh-ext-lemon--strong-1R_yp\">Verify Internet Explorer Settings:<\/strong><\/h3>\n<ol class=\"sh-ext-lemon--ol-1fbQ3\">\n<li id=\"sh-step_fe591281005f4cc4805b2a6c3d764d63\" class=\"sh-ext-lemon--li-xCOzz\">Make Internet Explorer the\u00a0default browser.<\/li>\n<li id=\"sh-step_0987b5f86a2b4f2e93a8706a3500c7bc\" class=\"sh-ext-lemon--li-xCOzz sh-expandedParent-4jU4B\">\n<p class=\"sh-ext-lemon--p-UK6ra sh-section-g2JxR\">Verify that your computer date and time is correct.<\/p>\n<div id=\"sh-details_without_placeholder_tagscollapse0\" class=\"sh-ext-lemon--div-3uKWd sh-collapse-Lxk0Z sh-section-g2JxR sh-section-content-2eYId sh-collapseContent-IdVcu sh-expanded-2yvC3\">\n<ol class=\"sh-ext-lemon--ol-1fbQ3\">\n<li class=\"sh-ext-lemon--li-xCOzz\">In the system tray, double-click the time display.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">In the\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">Date and Time Settings\u00a0<\/strong>window, verify the current date and time and modify, if necessary.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">Select\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">Time Zone<\/strong>, and choose the appropriate time zone.<\/li>\n<\/ol>\n<p class=\"sh-ext-lemon--p-UK6ra\"><strong class=\"sh-ext-lemon--strong-1R_yp\">Note:<\/strong>\u00a0If your computer is on a network, you will need to verify the server has the correct date and time as well.<\/p>\n<\/div>\n<\/li>\n<li id=\"sh-step_ed47cc0db8034de2ac32dd26c198b94a\" class=\"sh-ext-lemon--li-xCOzz sh-expandedParent-4jU4B\">\n<p class=\"sh-ext-lemon--p-UK6ra sh-section-g2JxR\">Check the Cipher Strength.<\/p>\n<div id=\"sh-details_without_placeholder_tagscollapse1\" class=\"sh-ext-lemon--div-3uKWd sh-collapse-Lxk0Z sh-section-g2JxR sh-section-content-2eYId sh-collapseContent-IdVcu sh-expanded-2yvC3\">\n<p class=\"sh-ext-lemon--p-UK6ra\"><strong class=\"sh-ext-lemon--strong-1R_yp\">Internet Explorer 11:<\/strong><\/p>\n<ol class=\"sh-ext-lemon--ol-1fbQ3\">\n<li class=\"sh-ext-lemon--li-xCOzz\">Navigate to\u00a0https:\/\/www.intuit.com\/.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">Press\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">Alt<\/strong>\u00a0key on your keyboard. This will make the\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">menu bar<\/strong>\u00a0visible.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">Select\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">File\u00a0<\/strong>&gt;\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">Properties<\/strong>.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">Under\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">Connection<\/strong>, look for the number before the phrase\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">&#8220;bit encryption&#8221;<\/strong>.<\/li>\n<\/ol>\n<p class=\"sh-ext-lemon--p-UK6ra\"><strong class=\"sh-ext-lemon--strong-1R_yp\">Note:\u00a0<\/strong>If the cipher strength is anything lower than\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">128 bit<\/strong>,you know that Internet Explorer is damaged. QuickBooks Desktop process that require encryption from Internet Explorer may not function properly.<\/p>\n<\/div>\n<\/li>\n<li id=\"sh-step_d08155e858074d64a668d4a364a00874\" class=\"sh-ext-lemon--li-xCOzz sh-expandedParent-4jU4B\">\n<p class=\"sh-ext-lemon--p-UK6ra sh-section-g2JxR\">Update Settings by selecting\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">Tools<\/strong>, then\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">Internet Options<\/strong>.<\/p>\n<div id=\"sh-details_without_placeholder_tagscollapse2\" class=\"sh-ext-lemon--div-3uKWd sh-collapse-Lxk0Z sh-section-g2JxR sh-section-content-2eYId sh-collapseContent-IdVcu sh-expanded-2yvC3\">\n<ol class=\"sh-ext-lemon--ol-1fbQ3\">\n<li class=\"sh-ext-lemon--li-xCOzz\">Select\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">Tools<\/strong>, then\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">Internet Options<\/strong>.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">On the\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">General<\/strong>\u00a0tab, select\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">Delete<\/strong>.\u00a0 Select\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">Temporary Internet files<\/strong>, then select\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">Delete<\/strong>. (Note &#8211; do not select to delete cookies.)<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">On the\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">Connections<\/strong>\u00a0tab, select\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">LAN settings<\/strong>.a. Mark the checkbox next to\u00a0<em class=\"sh-ext-lemon--em-2ZRpM\">Automatically Detect Settings<\/em>.b. Make sure Proxy servers are blank, unless you use one.<strong class=\"sh-ext-lemon--strong-1R_yp\">Note:<\/strong>\u00a0You may need to check with your IT administrator.c. Choose\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">Ok<\/strong>\u00a0twice.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">On the\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">Advanced\u00a0<\/strong>tab, go about 3\/4 of the way down the list.a. Make sure both\u00a0<em class=\"sh-ext-lemon--em-2ZRpM\">SSL 2.0<\/em>\u00a0and\u00a0<em class=\"sh-ext-lemon--em-2ZRpM\">SSL 3.0<\/em>\u00a0are marked.b. If marked, please clear the box next to\u00a0<em class=\"sh-ext-lemon--em-2ZRpM\">Check for publisher&#8217;s certificate<\/em>.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">On the same<strong class=\"sh-ext-lemon--strong-1R_yp\">\u00a0Advanced<\/strong>\u00a0tab, scroll down towards the bottom and make sure:a.\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">TLS 1.2<\/strong>\u00a0is checked.b.\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">TLS 1.0\u00a0<\/strong>and\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">TLS 1.1<\/strong>\u00a0are not checked.\u00a0 If marked, clear the checkbox.<\/li>\n<\/ol>\n<\/div>\n<\/li>\n<\/ol>\n<h3 class=\"sh-ext-lemon--p-UK6ra\"><strong class=\"sh-ext-lemon--strong-1R_yp\">Troubleshoot in QuickBooks Desktop:<\/strong><\/h3>\n<ol class=\"sh-ext-lemon--ol-1fbQ3\">\n<li id=\"sh-step_0834752a5a1e470280dfa17f1ab45786\" class=\"sh-ext-lemon--li-xCOzz\">Verify your\u00a0subscription is active.<\/li>\n<li id=\"sh-step_70b48cb8bc784aba8de44252c767642f\" class=\"sh-ext-lemon--li-xCOzz\">Reset the QuickBooks Desktop update.<\/li>\n<li id=\"sh-step_d7326e72d33641e7a5f20cbc72d5355e\" class=\"sh-ext-lemon--li-xCOzz sh-expandedParent-4jU4B\">\n<p class=\"sh-ext-lemon--p-UK6ra sh-section-g2JxR\">Verify the payroll service key is accurate.<\/p>\n<div id=\"sh-details_without_placeholder_tagscollapse3\" class=\"sh-ext-lemon--div-3uKWd sh-collapse-Lxk0Z sh-section-g2JxR sh-section-content-2eYId sh-collapseContent-IdVcu sh-expanded-2yvC3\">\n<ol class=\"sh-ext-lemon--ol-1fbQ3\">\n<li class=\"sh-ext-lemon--li-xCOzz\">Choose\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">Employees<\/strong>, then\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">My Payroll Service<\/strong>.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">Select\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">Manage Service Key<\/strong>.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">Select<strong class=\"sh-ext-lemon--strong-1R_yp\">\u00a0Edit<\/strong>, then verify the service key is correct.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">Click <strong>Next<\/strong>, then Finish. This will get a payroll update.<\/li>\n<\/ol>\n<p class=\"sh-ext-lemon--p-UK6ra\"><strong class=\"sh-ext-lemon--strong-1R_yp\">Note:<\/strong>\u00a0If you don&#8217;t know the service key, you can find it by using our\u00a0service key retrieval tool.<\/p>\n<\/div>\n<\/li>\n<li id=\"sh-step_8d2884a0daac43e6a6bda29f7c2b3c47\" class=\"sh-ext-lemon--li-xCOzz\">Restart your computer.<\/li>\n<li id=\"sh-step_202319ca1bdc416887788380fb7db2ac\" class=\"sh-ext-lemon--li-xCOzz sh-expandedParent-4jU4B\">\n<p class=\"sh-ext-lemon--p-UK6ra sh-section-g2JxR\">End the\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">Qbwebconnector.exe<\/strong>\u00a0file in the Task Manager.<\/p>\n<div id=\"sh-details_without_placeholder_tagscollapse4\" class=\"sh-ext-lemon--div-3uKWd sh-collapse-Lxk0Z sh-section-g2JxR sh-section-content-2eYId sh-collapseContent-IdVcu sh-expanded-2yvC3\">\n<ol class=\"sh-ext-lemon--ol-1fbQ3\">\n<li class=\"sh-ext-lemon--li-xCOzz\">Open\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">Task Manager<\/strong>, by selecting\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">Ctrl+Alt+Delete<\/strong>\u00a0on the keyboard.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">Click the\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">Processes\u00a0<\/strong>tab.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">Locate and select\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">Qbwebconnector.exe<\/strong>, then select\u00a0<strong class=\"sh-ext-lemon--strong-1R_yp\">End Process<\/strong>.<\/li>\n<\/ol>\n<\/div>\n<\/li>\n<\/ol>\n<p class=\"sh-ext-lemon--p-UK6ra\"><strong class=\"sh-ext-lemon--strong-1R_yp\">If the above steps do not resolve your issue, you may want to:<\/strong><\/p>\n<ul class=\"sh-ext-lemon--ul-1i-rI\">\n<li class=\"sh-ext-lemon--li-xCOzz\">Repair Internet Explorer.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\"><a href=\"https:\/\/quickbookexperts.com\/Blog\/2019\/06\/18\/configure-firewall-or-security-software-when-using-quickbooks-payments\/\">Configure\u00a0your firewall, anti-virus or other third-party programs.<\/a><\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">Bypass the router (plug the internet connection directly into computer).<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">Reset the router (by unplugging power cord, waiting a few seconds, and plugging power back in).<\/li>\n<li>Verify and Troubleshoot QuickBooks Desktop and Internet Explorer settings<\/li>\n<\/ul>\n<h3 style=\"text-align: center;\">Still Stuck?<\/h3>\n<h3 style=\"text-align: center;\"><a href=\"tel: +1-(818) 900-9884\">Call +1-(818) 900-9884<\/a><\/h3>\n<h3 style=\"text-align: center;\"><a href=\"http:\/\/tawk.to\/quickbookexperts\">Chat Live to the Customer Care Execcuive<\/a><\/h3>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In this article we are going to talk about How to Verify and Troubleshoot QuickBooks Desktop and Internet Explorer Settings. If your computer can connect to the internet outside of QuickBooks Desktop but you have difficulties updating your payroll or performing tasks, you may need to configure Internet Explorer in your computer. Note: Before troubleshooting, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,1,6,8],"tags":[],"class_list":["post-1619","post","type-post","status-publish","format-standard","hentry","category-other-questions","category-quickbooks","category-quickbooks-desktop","category-quickbooks-mac-desktop"],"_links":{"self":[{"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/posts\/1619","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/comments?post=1619"}],"version-history":[{"count":1,"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/posts\/1619\/revisions"}],"predecessor-version":[{"id":2688,"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/posts\/1619\/revisions\/2688"}],"wp:attachment":[{"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/media?parent=1619"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/categories?post=1619"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/tags?post=1619"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}