{"id":1677,"date":"2020-01-27T23:29:06","date_gmt":"2020-01-27T23:29:06","guid":{"rendered":"https:\/\/quickbookexperts.com\/Blog\/?p=1677"},"modified":"2020-01-27T23:29:06","modified_gmt":"2020-01-27T23:29:06","slug":"problem-emailing-invoices-and-statements-through-quickbooks","status":"publish","type":"post","link":"https:\/\/quickbookexperts.com\/Blog\/problem-emailing-invoices-and-statements-through-quickbooks\/","title":{"rendered":"Problem emailing invoices and statements through QuickBooks"},"content":{"rendered":"<p>I can see that you&#8217;ve been through a lot already. I appreciate you for bringing your concern about sending emails in QuickBooks to our attention.<\/p>\n<h3>There are a few possible reasons why this is happening:<\/h3>\n<ul>\n<li>The email preference being set incorrectly.<\/li>\n<li>A damaged QuickBooks installation.<\/li>\n<li>Domain admin was blocked.<\/li>\n<li>Account security settings from your email provider.<\/li>\n<\/ul>\n<p>Since you&#8217;ve done all the troubleshooting steps already. I&#8217;ll just be sharing some of it to help you fix this. But If you&#8217;ve gone through all the steps mentioned below, I&#8217;d recommend contacting us for further help.<\/p>\n<p>First, we want to make sure your\u00a0QuickBooks Desktop software is in its latest release.\u00a0QuickBooks periodically provides maintenance release and product (software) updates to fix emailing concerns, add features and enhancements, and update compliance information.<\/p>\n<p>Second, please\u00a0check the settings in the web mail \u00a0preferences:<\/p>\n<ol>\n<li>At the top menu bar, Click <strong>Edit<\/strong>.<\/li>\n<li>Choose\u00a0<strong>Preferences<\/strong>.<\/li>\n<li>Click\u00a0<strong>Send Forms <\/strong>on the left panel.<\/li>\n<li>Under\u00a0<strong>My Preferences\u00a0<\/strong>tab, Select the email account you&#8217;re using.<\/li>\n<li>Click\u00a0<strong>Edit<\/strong>.<\/li>\n<li>Mark the\u00a0<strong>SSL <\/strong>box, or just select\u00a0<strong>Default<\/strong>.<\/li>\n<li>In the\u00a0<strong>Server Name <\/strong>field, make sure the server name matches\u00a0your email provider&#8217;s settings.<\/li>\n<\/ol>\n<ul>\n<li>If you see <em>mail.yahoo.com<\/em>\u00a0for example, change the\u00a0name\u00a0<em>intuit.smtp.mail.yahoo.com<\/em><em>\u00a0<\/em>and click\u00a0<strong>OK<\/strong>.<\/li>\n<\/ul>\n<p>If you&#8217;re getting an incorrect password error message, please\u00a0follow the detailed steps in this article\u00a0to resolve this:\u00a0<a href=\"https:\/\/quickbookexperts.com\/Blog\/2019\/11\/07\/fix-webmail-password-issues-in-quickbooks-desktop\/\">QuickBooks Will Not Accept my WebMail Password<\/a>.<\/p>\n<h4>To isolate this case, we can also send emails using a sample company file to check if it&#8217;s doing the same thing.<\/h4>\n<ol>\n<li>Go to the\u00a0<strong>File\u00a0<\/strong>menu and click\u00a0<strong>Close Company.\u00a0<\/strong><\/li>\n<li>In the\u00a0<strong>No Company Open <\/strong>window, click the\u00a0<strong>Open a Sample File<\/strong>\u00a0button, and choose the sample company file you want to use.<\/li>\n<\/ol>\n<p>Then, let&#8217;s\u00a0set up your email service in QuickBooks Desktop\u00a0and try to send an email again.<\/p>\n<p>One of our\u00a0Technical Support Team\u00a0would also be glad to help you with this. They have the tools\u00a0necessary to check your company file and help you send emails.<\/p>\n<h4>Here&#8217;s how you can reach them:<\/h4>\n<p>1. Go to\u00a0https:\/\/help.quickbooks.intuit.com\/en_US\/contactus.<br \/>\n2. On the\u00a0<strong>Contact Us<\/strong>\u00a0page, make sure that your QuickBooks product is selected at the top right corner.<br \/>\n3. Select a topic.<br \/>\n4. Click on the\u00a0<strong>Get Phone Number<\/strong>\u00a0button.<\/p>\n<p><strong>Please feel free to let me know if you need any help. Take care.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>I appreciate you for sharing the result after performing the troubleshooting steps.<\/p>\n<p>&nbsp;<\/p>\n<p>Let&#8217;s do the following steps to isolate this concern for any possible data damage:<\/p>\n<ol>\n<li><a href=\"https:\/\/quickbookexperts.com\/Blog\/2019\/11\/01\/restore-a-backup-of-your-company-file-in-quickbooks\/\">Create a backup of the QuickBooks Desktop company file<\/a><\/li>\n<li><a href=\"https:\/\/quickbookexperts.com\/Blog\/2019\/06\/18\/quickbooks-net-framework-4-8-repair-tool-download\/\">Repair QuickBooks<\/a>\n<ol>\n<li>Click <strong>Windows Icon<\/strong><\/li>\n<li>Select\u00a0<strong>Control Panel<\/strong>.<\/li>\n<li>Go to <strong>Programs and Features<\/strong>.<\/li>\n<li>Choose <strong>QuickBooks<\/strong>.\n<ol>\n<li>Click\u00a0<strong>Uninstall\/Change<\/strong>.<\/li>\n<li>Choose <strong>Continue<\/strong>, then\u00a0<strong>Next<\/strong>.<\/li>\n<li>Select\u00a0<strong>Repair<\/strong>, then click\u00a0<strong>Next<\/strong>.<\/li>\n<\/ol>\n<\/li>\n<li>Once completed, ensure to download the latest QuickBooks release\u00a0when opening the program.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>If the issue persists,\u00a0 I\u2019d recommend contacting our Technical Support Team.\u00a0A specialist will look up your account and further assist you via a secured remote access session.<\/p>\n<p>&nbsp;<\/p>\n<p>Here\u2019s how:<\/p>\n<ol>\n<li>Go to\u00a0<strong>Help<\/strong>.<\/li>\n<li>Choose\u00a0<strong>QuickBooks Desktop Help<\/strong>.<\/li>\n<li>Click on the\u00a0<strong>Contact us\u00a0<\/strong><\/li>\n<li>Choose\u00a0<strong>Search for something else<\/strong>.<\/li>\n<li>Type in a keyword about your concern.<\/li>\n<li>Hit\u00a0<strong>Submit<\/strong>.<\/li>\n<li>Click on the\u00a0<strong>Start a Message<\/strong><\/li>\n<\/ol>\n<p>For more insights, you may check these articles:<\/p>\n<h3>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <a href=\"https:\/\/quickbookexperts.com\/Blog\/2020\/01\/27\/resolve-quickbooks-desktop-performance-issues-manage-your-data-file\/\">Resolve QuickBooks Desktop performance issues: Manage your data file<\/a><\/h3>\n<p>&nbsp;<\/p>\n<p>Feel free to leave a post below if you have other questions about sending sales forms in QuickBooks. We&#8217;re always here to help.<\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"text-align: center;\">Still Stuck?<\/h3>\n<h3 style=\"text-align: center;\"><a href=\"tel: +1-(818) 900-9884\">Call +1-(818) 900-9884<\/a><\/h3>\n<h3 style=\"text-align: center;\"><a href=\"http:\/\/tawk.to\/QuickBookExperts\">Chat Live to the Customer Care Executive<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>I can see that you&#8217;ve been through a lot already. I appreciate you for bringing your concern about sending emails in QuickBooks to our attention. There are a few possible reasons why this is happening: The email preference being set incorrectly. A damaged QuickBooks installation. Domain admin was blocked. Account security settings from your email [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,1,6,8,5,4],"tags":[],"class_list":["post-1677","post","type-post","status-publish","format-standard","hentry","category-other-questions","category-quickbooks","category-quickbooks-desktop","category-quickbooks-mac-desktop","category-quickbooks-mobile","category-quickbooks-online"],"_links":{"self":[{"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/posts\/1677","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/comments?post=1677"}],"version-history":[{"count":0,"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/posts\/1677\/revisions"}],"wp:attachment":[{"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/media?parent=1677"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/categories?post=1677"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/tags?post=1677"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}