{"id":2006,"date":"2020-01-03T19:22:36","date_gmt":"2020-01-03T19:22:36","guid":{"rendered":"https:\/\/quickbookexperts.com\/Blog\/?p=2006"},"modified":"2020-01-03T19:22:36","modified_gmt":"2020-01-03T19:22:36","slug":"solve-quickbooks-point-of-sale-connection-failed","status":"publish","type":"post","link":"https:\/\/quickbookexperts.com\/Blog\/solve-quickbooks-point-of-sale-connection-failed\/","title":{"rendered":"Solve: QuickBooks Point of Sale Connection Failed"},"content":{"rendered":"<p>In this article we are going to answer why QuickBooks Point of Sale Connection Failed, and how to solve the error in 2020. So Lets get Started.<\/p>\n<h2 id=\"sh-toc-hId-1679026399\" class=\"sh-ext-lemon--h2-2clbo\">Connection failed<\/h2>\n<p class=\"sh-ext-lemon--p-UK6ra\">This may be caused by one of the following:<\/p>\n<ul class=\"sh-ext-lemon--ul-1i-rI\">\n<li class=\"sh-ext-lemon--li-xCOzz\">A program update is being installed in another workstation.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">A Point of Sale trial version was previously put in on the pc.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">The entitlement client folder for Point of Sale is damaged.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">A firewall or other network security issue prevents Point of Sale from opening.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2008\" src=\"https:\/\/quickbookexperts.com\/Blog\/wp-content\/uploads\/2020\/01\/QuickBooks-Point-of-Sale-Connection-Failed.jpg\" alt=\"QuickBooks Point of Sale Connection Failed\" width=\"1100\" height=\"484\" srcset=\"https:\/\/quickbookexperts.com\/Blog\/wp-content\/uploads\/2020\/01\/QuickBooks-Point-of-Sale-Connection-Failed.jpg 1100w, https:\/\/quickbookexperts.com\/Blog\/wp-content\/uploads\/2020\/01\/QuickBooks-Point-of-Sale-Connection-Failed-300x132.jpg 300w, https:\/\/quickbookexperts.com\/Blog\/wp-content\/uploads\/2020\/01\/QuickBooks-Point-of-Sale-Connection-Failed-1024x451.jpg 1024w, https:\/\/quickbookexperts.com\/Blog\/wp-content\/uploads\/2020\/01\/QuickBooks-Point-of-Sale-Connection-Failed-768x338.jpg 768w, https:\/\/quickbookexperts.com\/Blog\/wp-content\/uploads\/2020\/01\/QuickBooks-Point-of-Sale-Connection-Failed-830x365.jpg 830w, https:\/\/quickbookexperts.com\/Blog\/wp-content\/uploads\/2020\/01\/QuickBooks-Point-of-Sale-Connection-Failed-230x101.jpg 230w, https:\/\/quickbookexperts.com\/Blog\/wp-content\/uploads\/2020\/01\/QuickBooks-Point-of-Sale-Connection-Failed-350x154.jpg 350w, https:\/\/quickbookexperts.com\/Blog\/wp-content\/uploads\/2020\/01\/QuickBooks-Point-of-Sale-Connection-Failed-480x211.jpg 480w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/><\/p>\n<table class=\"sh-ext-lemon--table-3Sqgm\" border=\"0\">\n<tbody class=\"sh-ext-lemon--tbody-PDiFc\">\n<tr class=\"sh-ext-lemon--tr-3YIqI\">\n<td class=\"sh-ext-lemon--td-o6r5p\" colspan=\"1\" rowspan=\"1\" width=\"0.5%\"><\/td>\n<td class=\"sh-ext-lemon--td-o6r5p\" colspan=\"1\" rowspan=\"1\" width=\"99.5%\">\n<div class=\"sh-ext-lemon--div-3uKWd\"><b>Before proceeding&#8230;<\/b><\/div>\n<ul class=\"sh-ext-lemon--ul-1i-rI\">\n<li class=\"sh-ext-lemon--li-xCOzz\">Make sure program updates are complete on all workstations.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\"><b>Reboot you computer.<\/b>\u00a0This process starts the Operating System with a full block of processes which helps reset the program to its initial state and perform as expected.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\"><b>Log in as the Windows Administrator.<\/b>\u00a0This allows you to configure Windows and control your working environment.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\"><b>Display hidden files and folders.<\/b>\u00a0See\u00a0Display hidden files and folders or search for files using Windows\u00a0for more information.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"sh-ext-lemon--div-3uKWd\">\n<h3 class=\"sh-ext-lemon--p-UK6ra sh-section-g2JxR\"><b>Solution 1: Rename the WSActivity file on your client workstation<\/b><\/h3>\n<div class=\"sh-ext-lemon--div-3uKWd sh-section-g2JxR sh-section-content-2eYId\">\n<ol class=\"sh-ext-lemon--ol-1fbQ3\" start=\"1\">\n<li class=\"sh-ext-lemon--li-xCOzz\">Right-click the\u00a0<b>Windows Start<\/b>\u00a0menu, then select\u00a0<b>Open Windows Explorer<\/b>.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">Select\u00a0<b>Computer<\/b>, then go to\u00a0<b>C:\\Documents and settings\\All Users\\Application Data\\Intuit\\QuickBooks Point of Sale XX\\Ini<\/b>.<b>Note<\/b>:\u00a0<b>XX<\/b>\u00a0is the highest number version you see.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">Right-click\u00a0<b>WSActivity<\/b>, then select\u00a0<b>Rename<\/b>.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">Type\u00a0<b>OLDWSActivity<\/b>, then select anywhere to save the change.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">Close the window, then open QuickBooks Desktop Point of Sale.<\/li>\n<\/ol>\n<p class=\"sh-ext-lemon--p-UK6ra\">If the issue of QuickBooks Point of Sale Connection Failed persists, proceed to solution 2.<\/p>\n<\/div>\n<h3 class=\"sh-ext-lemon--p-UK6ra sh-section-g2JxR\"><b>Solution 2: Delete the contents of the entitlement client folder<\/b><\/h3>\n<div class=\"sh-ext-lemon--div-3uKWd sh-section-g2JxR sh-section-content-2eYId\">\n<ol class=\"sh-ext-lemon--ol-1fbQ3\" start=\"1\">\n<li class=\"sh-ext-lemon--li-xCOzz\">Right-click the\u00a0<b>Windows<\/b>\u00a0<b>Start\u00a0<\/b>menu, then select\u00a0<b>Open Windows Explorer<\/b>.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">On the left side of the window, select\u00a0<b>Computer<\/b>.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">Go to the entitlement client folder:\u00a0<b>C:\\Program Data\\Intuit\\Entitlement Client\\v8.0<\/b>.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">Right-click the first file, then select\u00a0<b>Delete<\/b>. Select\u00a0<b>Yes<\/b>\u00a0to confirm. Do this for each additional file.<\/li>\n<li class=\"sh-ext-lemon--li-xCOzz\">Close the window, then open QuickBooks Desktop Point of Sale.<\/li>\n<\/ol>\n<p class=\"sh-ext-lemon--p-UK6ra\">If the issue persists, proceed to solution 3.<\/p>\n<\/div>\n<h3 class=\"sh-ext-lemon--p-UK6ra sh-section-g2JxR\"><b>Solution 3: Configure firewall applications to allow Point of Sale<\/b><\/h3>\n<div class=\"sh-ext-lemon--div-3uKWd sh-section-g2JxR sh-section-content-2eYId\">\n<p class=\"sh-ext-lemon--p-UK6ra\">While the QuickBooks Desktop Point of Sale Server may be working without any error, if a firewall on the server is blocking incoming messages from your client, you will receive this error on client workstations. You will need to\u00a0<a class=\"sh-ext-lemon--a-vLJ1M\" href=\"https:\/\/quickbookexperts.com\/Blog\/2019\/06\/18\/configure-firewall-or-security-software-when-using-quickbooks-payments\/\" target=\"_blank\" rel=\"noopener noreferrer\">configure your firewall<\/a> to resolve the error.<\/p>\n<p>Still Stuck<\/p>\n<p><a href=\"tel:+1-818-900-9884\">Call +1-(818) 900-9884<\/a><\/p>\n<p><a href=\"http:\/\/tawk.to\/quickbookexperts\">Chat Live to Customer Care Executive<\/a><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In this article we are going to answer why QuickBooks Point of Sale Connection Failed, and how to solve the error in 2020. So Lets get Started. Connection failed This may be caused by one of the following: A program update is being installed in another workstation. A Point of Sale trial version was previously [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,1,5,4,2045],"tags":[],"class_list":["post-2006","post","type-post","status-publish","format-standard","hentry","category-other-questions","category-quickbooks","category-quickbooks-mobile","category-quickbooks-online","category-quickbooks-payments"],"_links":{"self":[{"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/posts\/2006","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/comments?post=2006"}],"version-history":[{"count":0,"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/posts\/2006\/revisions"}],"wp:attachment":[{"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/media?parent=2006"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/categories?post=2006"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/tags?post=2006"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}