![\"How](\"https:\/\/quickbookexperts.com\/Blog\/wp-content\/uploads\/2019\/06\/Screenshot-148.png\")
<\/p>\n
- \n
- Find and open the original sales receipt or invoice payment.<\/li>\n
- Click\u00a0Issue Refund<\/strong>\u00a0button at the top right; or, click\u00a0More<\/b>\u00a0at the bottom of the page, then\u00a0Refund<\/b>.<\/li>\n
- Click\u00a0Yes, refund payment<\/b>.\u00a0 This will appear to be a final step – it is not – you will have the option to make adjustments to the amount\/items being refunded in the next step.<\/li>\n
- A new\u00a0Refund Receipt<\/b>\u00a0will open.<\/li>\n
- Confirm the refund amount, then click\u00a0Save and Close<\/b>\u00a0to process the refund back to the credit card.<\/li>\n<\/ol>\n
Other credit card refund tasks<\/h2>\n
Reverse a payment<\/strong><\/p>\n
You should not delete a credit card transaction that has already been processed through your merchant account. To reverse a processed amount, select payment that has been processed, then Void Payment (or Void Refund, as appropriate). If it has already settled, the only way to reverse the amount is to create an offsetting refund receipt (if this is a payment), or an offsetting sales receipt (if this is a refund).<\/p>\n
Create a journal entry<\/b><\/p>\n
There may be instances after correctly completing the refund, where you find there is no balance in Accounts Receivable (AR) for this customer; or in a special situation where the customer opts to use one credit card for a down payment or the entire purchase is paid by Sales Receipt and then the customer requests to use a different credit card or another form of payment for the down payment or purchase at a later date.<\/p>\n
In this case, you need to issue a refund receipt and create a journal entry. The refund receipt will place the funds back to the customer\u2019s card and the journal entry places a balance back to AR to account for the refunded down payment:<\/p>\n
- \n
- Select the\u00a0Plus icon (+)<\/b>\u00a0on the\u00a0Toolbar.<\/b><\/li>\n
- Under\u00a0Other,<\/b>\u00a0select\u00a0Journal Entry<\/b>.<\/li>\n
- On the first line, select\u00a0Accounts Receivable (A\/R)<\/b>.<\/li>\n
- Enter the amount refunded in the\u00a0Debits\u00a0<\/b>column and the customers name in the\u00a0Name<\/b>column.<\/li>\n
- On the second line, select the Income amount used for the item on the Refund Receipt, then enter the transaction amount in the\u00a0Credits<\/b>\u00a0column.<\/li>\n
- Select\u00a0Save.<\/b><\/li>\n
- Make sure to document the journal entry by referring to the credit card refund. (Required)<\/li>\n<\/ol>\n
Now you\u2019re an expert of How to Cancel Credit Card Processing in QuickBooks, How to void or refund a credit card payment, credit card refund tasks, How to Reverse a payment in QuickBooks, How to Create a Journal entry.<\/p>\n
\u00a0Still Stuck? Or Having a Question?<\/h4>\n
Call the Customer Care at +1-(818) 900-9884<\/a><\/h4>\n
Or\u00a0Chat Live to an QuickBooks Expert\u00a0<\/a><\/h4>\n
Related Topics:<\/h4>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"
We are here to help you cancel the credit card payment from your customer. Learn about How to Cancel Credit Card Processing in QuickBooks, How to void or refund a credit card payment, credit card refund tasks, How to Reverse a payment in QuickBooks, How to Create a Journal entry. We can simply void the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,1,6,8,5,2045],"tags":[],"class_list":["post-753","post","type-post","status-publish","format-standard","hentry","category-other-questions","category-quickbooks","category-quickbooks-desktop","category-quickbooks-mac-desktop","category-quickbooks-mobile","category-quickbooks-payments"],"_links":{"self":[{"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/posts\/753","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/comments?post=753"}],"version-history":[{"count":0,"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/posts\/753\/revisions"}],"wp:attachment":[{"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/media?parent=753"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/categories?post=753"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/quickbookexperts.com\/Blog\/wp-json\/wp\/v2\/tags?post=753"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
- Under\u00a0Other,<\/b>\u00a0select\u00a0Journal Entry<\/b>.<\/li>\n
- Click\u00a0Yes, refund payment<\/b>.\u00a0 This will appear to be a final step – it is not – you will have the option to make adjustments to the amount\/items being refunded in the next step.<\/li>\n