Troubleshoot Payroll Service Server Error or Payroll Connection Error

When attempting to send payroll information or direct deposit paychecks, you receive one of the subsequent messages:

• Payroll Service Server Error. Please strive once more later. If this drawback persists, Please Contact to our Customer Care.
• Payroll Connection Error.
• Error: QuickBooks Desktop has encountered a tangle causing your usage data.

The error may be caused by one or a lot more of the following:

• Invalid security certificate.
• Sending in multi-user mode.
• A network time-out prevents QuickBooks Desktop from accessing the server.
• General Internet connection problems.
• Internet security and private firewall software settings.
• Incorrect system date and time properties.

Follow these troubleshooting steps to resolve service server or connection error.

If you’re on a network

1. Open Internet Explorer.
   1. Select Tools then Internet Options.
   2. Go to the General
   3. In the Browsing History section, select Delete.
   4. Select Delete.
   5. Verify Temporary Internet files and website files is chosen. (Note, no got to delete Cookies.)
   6. Select Delete then OK.
2. Go to the command prompt and flush the DNS.
   1. Select Start then All Programs.
   2. Select Accessories then Run.
   3. In the run box, type CMD.
   4. The Command Prompt will open.
   5. Type ipconfig /flushdns
   6. Press Enter.
3. Try to send payroll.

If you’re not on a network

Important: Try resending payroll when every step to ascertain if the problem is resolved.

1. Reboot your system.
2. Flush the DNS.
   1. Select Start then All Programs.
   2. Select Accessories then Run.
   3. In the run box, type CMD.
   4. The Command Prompt will open.
   5. Type ipconfig /flushdns
   6. Press Enter.
3. Delete temporary internet files.
   1. Select Tools then Internet Choices.
   2. Go to the General
   3. In the Browsing History section, select Delete.
   4. Select Delete.
   5. Verify Temporary Internet files and website files is selected. (Note, no got to delete Cookies.)
   6. Select Delete then OK.
4. Repeat Step 2.
5. Clear the Publisher’s Certificate Revocation checkbox.
   1. Open Internet Explorer.
   2. Select Tools then Internet Options.
   3. Go to the Advanced
   4. Scroll to the protection section and uncheck:
      • Check for publishers revocation
      • Check for server certificate revocation
   5. Reboot your pc then strive resending the payroll once more.

If you’ve be Safe Application.

If you’ve got Be Safe Application put in, you can’t send your info. Be Safe blocks all money info transmitted to and from the pc.

Important: Try the subsequent steps. Certify to resend payroll when every step to see if the problem is resolved.

1. 1. Reboot your pc.
   2. Restore Internet Explorer Advanced Settings and certify you meet.Net framework requirements for QuickBooks Desktop.
   3. Determine if you’re on a network and opt for the choices that matches you.
   4. Make sure you’re in single-user mode when sending payroll data.
      1. If there are different users logged in, raise them to sign out.
      2. Select the File menu then Switch to Single-user Mode.

• Follow the prompts to still switch then log in once more.

1. Get Payroll updates.
   1. Select Employees then Get Payroll Updates.
   2. Select Update whether you’ve downloaded the foremostmost recent update, or not.

• After the download is finished, restart QuickBooks Desktop.

1. Check your system date and time properties.
   1. On the Microsoft Windows taskbar, double-click the time display (for example, 11:05 a.m.).
   2. If the date and year settings and time zone in the Date and Time Properties window are not correct, correct them and click OK.
2. Restart your computer.
3. Make sure you are using Internet Explorer at your default web browser. See Set Internet Explorer to be your default browser.
4. Make sure you can access a secure web site (Example: https://qbdt.payroll.intuit.com/) or your personal page on your banking institution’s web site. If you cannot access a secure site, you may need to reconfigure your Internet and/or firewall.
5. Verify that you’ve downloaded the latest tax table updates and you have downloaded the latest QuickBooks Desktop product release version.
   • Latest tax table updates for download
   • Latest QuickBooks product release version
6. Clear the Publisher’s Certificate Revocation checkbox then restart your computer
   1. Open Internet Explorer.
   2. Select Tools then Internet Options.

• Go to the Advanced tab.

1. Scroll to the Security section and uncheck the Check for publisher’s certificate revocation box.
2. Select OK.

1. If you are using a wireless Internet connection and have access to a computer with a cable Internet connection, try sending from that computer. Sometimes wireless connections are not secure.
2. Switch Shared Download to Yes or No.
   1. Select Help then Update QuickBooks Desktop.
   2. Select the Options tab then choose Yes or No for Shared Download(No is recommended).

• Resend the payroll information.

1. Re-validate your payroll subscription.
   • QuickBooks Payroll Basic / Enhanced
     1. Select Employees then My Payroll Service > Manage Service Key.
     2. In the lower-left, select Edit.

• Enter your service key then select Next and Finish.

1. A message appears:“You’ve retrieved the latest payroll update and validated your Payroll subscription.”
2. Resend your payroll information.

• QuickBooks Desktop Payroll Assisted

  • Select Employees then My Payroll Service > Account Info/Preferences .
  • The QuickBooks Desktop Payroll Account Maintenance page will open.
  • Close the QuickBooks Desktop Payroll Account Maintenance page, a validating service window will appear.
  • A message appears:“You’ve retrieved the latest payroll update and validated your Payroll subscription.”
  • Resend your payroll information.

1. Check your QuickBooks Desktop Internet connection.
   1. Select the Help menu then select Internet Connection Setup.
   2. Click Use my computer’s Internet connection settings to establish a connection when this application accesses the Internet then Next.

• Select Advance Connection Settings then LAN Settings. Make sure the Automatically Detect Settings checkbox is selected and the Proxy Server checkbox is not selected.

1. Select OK twice then Done.

1. Add*.quickbooks.com, *.payroll.com and *.quicken.com to trusted web sites then resend your payroll information.

Additional things to consider/steps to take

If you are using a router

If you are using a router, you may have to reset it so the routing tables are not full (commercial routers typically have limited memory allocated to this).

To reset the router, unplug its power cable and wait about 10 seconds then plug it back. Wait until the internet connection is reestablished.

Note:  Unplugging the router does NOT cause it to lose its internal settings.

If you are using internet security and personal firewall software

Refer to these articles for guidance:

• Configure Firewall and Internet security settings for QuickBooks Desktop
• Verify and Troubleshoot QuickBooks Desktop and Internet Explorer settings

If the steps in the articles do not resolve the problem, perform a clean install in Selective Startup and start the computer in Safe Mode with Networking