- “You don’t have permission to access this site.” or other errors when attempting to log in
- “Need a confirmation code”
- Pages displaying incorrectly or not at all
- Incorrect or missing data
- Issues printing from the Merchant Service Center
- Script errors
- Problem exporting data
If you have multiple users that can access the Merchant Service Center, there may be a problem with access or login rights. For help with this type of issue, see Problems with the user roles in the Merchant Service Center.
If GoPayment is part of the processing options for the payments account in question, then any associated logins usedmust be in email format or problems activating the account, logging-in. This is due to the GoPayment requirement that all associated logins be in email format (e.g. Someone@something.com).
See Alternate method for changing the email and login name linked to a service for information on changing the email/login.
If you keep getting the message “Need a confirmation code…” when trying to access the Merchant Service Center, refer to Multi-factor authentication (MFA) FAQ.
If links are missing, features are not working as expected or pages are not displaying correctly (or not at all), once you log in you may need to configure or clear your browser settings.
Once we have done that, we can move to other browsers to determine their compatibility. See How do I clear the temporary Internet files and cache?for steps to clear the cache in various browsers.
NOTE: [Ctrl] [Shift] [Del] is the common short cut to clear the cache on most browsers.
For problems accessing the Merchant Service Center website in general refer to Configure Internet Explorer to work with QuickBooks payments and related applications
Since additional security applications can also control access to the internet and block access to secured sites such as ours, you may need to configure those applications. see the article – Configuration information for firewall/security software when using merchant services.
Our payments applications use Java and Flash (Adobe player) for many of the display, printing and exporting features.
